If you have noticed a transaction that was not made by you, please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages or email us shopsupport@avios.com
If you suspect that your British Airways Club account has been accessed fraudulently please contact BA directly to get the account locked.
Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
You can also contact us via shopsupport@avios.com
We will respond to all queries within 1 working day.
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