We try to offer our customers as much flexibility as we can when it comes to returning items, we are however limited by the manufacturers guidelines and as such any items falling in the below situation or condition may only be returned if they’re faulty or not as described.
- Purchases received over 30 days ago
- Items you’ve opened or unsealed, other than where necessary to inspect
- Items without the original packaging or labels
- Items or packaging that are in poor condition
- Items that contain your personal data or have been registered with the manufacturer
- Products that have been personalised for you
- If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.
Should any returned item be returned without disclosing any of the above customers will be responsible for retrieval of the non refundable item from Apple directly.
Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
You can also contact us via shopsupport@avios.com
We will respond to all queries within 1 working day.
View our full Terms & Conditions here