We are sorry that your expected order has not yet arrived, usually this means there has been an issue with the carrier which could be anything from they can not find your address, to no one was home and in some sad cases that your order has been damaged in transit.
We encourage checking the tracking as sometimes it can be a simple solution such as popping next door to collect from a neighbour.
Have you checked the tracking link?
When your order is dispatched we would have sent you an email with a button saying "Track my order" please do not worry if you can not find this - you can also track your order from within your account as shown in the image below or click here Link
All Apple products are dispatched with DHL
You need to input your order number and your email - this will give you the tracking link and the carrier the delivery is with.
Carrier tracking links if needed
DPD
If you are with DPD click here https://track.dpd.co.uk/
Re-schedule delivery
If you need to arrange a re-delivery please see here where we have full instructions for how to arrange this. Link
DHL
For all Standard and Express orders, you can manage your delivery via the DHL Express On Demand Delivery tool available on the DHL website. https://delivery.dhl.com/prg/on-demand-delivery.xhtml?ctrycode=GB
More than one parcel?
In the event your delivery is in more than one parcel and you have only received part of this, we will ask you to wait up to 72hrs whilst we investigate with our courier partner before arranging a replacement order. Cases are sometimes split on different vehicles or even sent from different warehouses and can arrive at different times.
Standard Delivery
Standard delivery is 3-5 working days. If your order hasn't arrived within 3 - 5 working days and there is no information available on the tracking, please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
Next Day Delivery
Orders with next working day delivery should arrive the following working day (provided they were placed before 1pm) If you have selected this option please check your tracking link provided via email on dispatch.
If you have any trouble with the tracking please drop our servicing team a message here link