Any returned orders that utilised a promotional code or formed part of an incentive will incorporate a return of the relevant award.
For example bonus Avios would be debited or any discounts will be accounted for within the refund.
Should you have ordered multiple items and be returning part of the order we will calculate the required proportion of Avios or bonus to either debit or refund.
Further information can be found within the terms and conditions and within the terms of all relevant promotions.
Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
You can also contact us via shopsupport@avios.com
We will respond to all queries within 1 working day.
View our full Terms & Conditions here