A High Value item is defined as any single product priced at more than £500.
All returns of high value items will need to be checked by our specialist before refunding and as such refunds may take up to 14 days to process.
Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
You can also contact us via shopsupport@avios.com
We will respond to all queries within 1 working day.
View our full Terms & Conditions here