If you look at the top right of our web page you will see a person icon (next to the shopping bag). If not logged in – log in here. Once logged in the icon will present a menu when hovered over. There will be a small menu pop up that appears.
Select the tab marked "orders" and this will bring up all of your recent orders - you can click the order number and go through to even more detail.
Within this section you are also able to download any invoices you may require.
Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
You can also contact us via shopsupport@avios.com
We will respond to all queries within 1 working day.
View our full Terms & Conditions here