Oh no! We do not want you to miss out on that special incentive and will always do what we can to rectify this for you.
We are unable to use more than one promotion per order so provided no other promotional code has been entered just drop our fabulous service team a message. If you have used a code already on your order we regret we will be unable to apply a second.
We will need to know the email address of your account, your order number and the promotion you had wanted to use.
We are unable to swap payment methods where payment card incentives are running.
Drop us a message and we will get this resolved shopsupport@avios.com
Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
You can also contact us via shopsupport@avios.com
We will respond to all queries within 1 working day.
View our full Terms & Conditions here